Do we have a POE installed?

Grafana can be used to check if a PoE device is connected to the server. Below is an image in Grafana showing that there is no switch available at KS-AT-VIENNA. The image of the PoE device is shown just below the Grafana message.

If a switch device is detected please use the following link to reset the switch : How to reset cameras network interface(switch-device)

Alternatively, you can find out switch and PoE information using the following command within terminal or a command prompt: kee camera detect

e.g: KS-AT-VIENNADC : No switch found within the image below.

e.g: KS-UK-BRISTOL: Switch device installed “SWITCH-CBS250-KEEMOTION” as show in the image below.

Usage

The command below will help reset the camera network interface

KS-BE-DEVOPS02-2:~$ run_as_root "reset-network-interface ens2f0"
Monitor flag is off
Selected Interface ens2f0
 ... selected interface is validated

Use --monitor to validated a return from the cameras (for non IDS cameras)

KS-BE-DEVOPS02-2:~$ run_as_root "reset-network-interface --monitor ens2f0"
Monitor flag is on
Selected Interface ens2f0
 ... selected interface is validated
Monitor progress .
 success! (to 10.1.4.10)

How to know which interface to reset?

You can retrieve this information from webadmin

If you want to reset the network interface ens2f2, use the following command:

run_as_root "reset-network-interface ens2f2"

Once the interface has been reset, it’s also good idea to check the network speed of the interface using the following syntax using "ethtool".

$ ethtool ens2f0
Settings for ens2f0:
        Supported ports: [ TP ]
        Supported link modes:   10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Half 1000baseT/Full
        Supported pause frame use: No
        Supports auto-negotiation: Yes
        Supported FEC modes: Not reported
        Advertised link modes:  10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Half 1000baseT/Full
        Advertised pause frame use: Symmetric
        Advertised auto-negotiation: Yes
        Advertised FEC modes: Not reported
        Link partner advertised link modes:  10baseT/Half 10baseT/Full
                                             100baseT/Half 100baseT/Full
        Link partner advertised pause frame use: Symmetric
        Link partner advertised auto-negotiation: Yes
        Link partner advertised FEC modes: Not reported
        Speed: 1000Mb/s
        Duplex: Full
        Port: Twisted Pair
        PHYAD: 1
        Transceiver: internal
        Auto-negotiation: on
        MDI-X: on
Cannot get wake-on-lan settings: Operation not permitted
        Current message level: 0x000000ff (255)
                               drv probe link timer ifdown ifup rx_err tx_err

        Link detected: yes

For AVT and IDS camera you should have the following speeds:

Speed: 1000Mb/s

For Vivotek and Hikvision

Speed: 100Mb/s

• If you are unable to get the camera(s) back online after resetting the network interface or by rebooting, proceed with the steps below.

The PoE injector should be unplugged from the power for a few seconds and then re-plugged back into the PoE device. You can use the macro “Restart PoE” in Zendesk when this action is needed to be taken by the client.

• If a PoE restart did not solve the issue, ask the customer to check if all of the Ethernet cables are plugged in firmly into the server and both sides of the PoE injector. Please ask the client to send pictures of the PoE and the cables that are attached to the device.

• Escalate the problem if no solution is found by this point.