How do I troubleshoot the Synergy Automated Camera System Server?

Modified on Fri, 24 May 2024 at 10:55 PM

How to connect a display and keyboard to your server?

To connect your monitor and keyboard to your server, plug in a VGA monitor and USB keyboard cable into the ports displayed in the picture below. The VGA Monitor Cable is located in the blue section on the back of the server. The USB cable is located within the rectangular section of the server. Below are some images of the VGA and USB cables.


VGA cable:

USB cable:

Restarting Your Server

In order to restart your server, you have to locate the reset button on your server as displayed in the picture below. Press and hold the reset button for 5 seconds to begin the rebooting process.

After a successful restart of your server, your monitor should display the following:

Friendly Reminder:

Should you monitor display the following message, there is disk array issue which you can resolve by using the following article. Disk Array Issue

Restarting the PoE Injector

You can restart your PoE injector by unplugging the power cable as displayed in the picture below. Please leave the device unplugged for 10 seconds before plugging it back in.

After your PoE injector has restarted, all the indicators lights on the top of the device should be solid green. If the lights are not solid green, there is likely an issue with the cabling for the cameras. Please see the information and image below in order to see the proper server cable layout.


Server Cable diagram

The following image is a diagram of how your server's cabling should be connected.

The rear of your server will look as follows:


Legend & Image Shown Below

1.) Power Supply

2.) Internet Connection

3.) Synchro Cable

4.) Synchro Power Supply

5.) Camcourt1

6.) Camcourt2

7.) Camcourt3

8.) Scoreboard Camera

9.) Sound Input

Friendly Reminder: If you need any further assistance, please feel free to contact us and we will be more than happy to help!

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