When you access the Quick Review application within Studio, you must be connected to the same network as your arena's Sportradar server. It is recommended to connect the laptop accessing Quick Review to the modem from which the Sportradar server receives its internet connection.
The error you might see means that your laptop cannot find our server on its local network.
The most likely explanation is that you are not on the same network as the server. Please double-check this before progressing with the next steps for your troubleshooting.
Unable to Establish Connection on the Same Network
If your laptop and server are on the same local network but you still can not connect, the problem usually stems from a DNS resolution. The Quick Review application tries to connect to the server using its local hostname, but the DNS does not recognize it.
Solution 1 – Change your DNS Server
If your router or local network has a DNS server that knows internal names, configure your laptop to use it. Otherwise, you can fall back on a public DNS server (example DNS server can be 8.8.8.8).
How to change your DNS on Windows and macOS:
- Windows: change DNS settings in Windows
- macOS: change DNS settings on Mac
If these changes do not resolve your problem, proceed to Solution 2.
Solution 2 – Force the Server Address in /etc/hosts
If DNS does not resolve local names, you can override it by specifying the mapping in your hosts file.
You will need to obtain the IP address of your local Sportradar server.
Please contact synergy-productioncontrol@sportradar.com explaining that you want to resolve a local network access issue between your laptop and the server to access the Quick Review application.
You will then need to add the mapping between the local IP address and the server to your hosts file. Please follow these steps.
A.) Windows
1.) Open your C:\Windows\System32\drivers\etc\hosts file with Notepad as an administrator.
2.) Modify the file by adding a line that contains the mapping between the server's IP address and its name.
An example of this would be the following IP address and hostname as shown below:
"190.160.1.54 ks-be-rixensart.arena.keemotion.com"
Note: Contact synergy-productioncontrol@sportradar.com to get your IP address and hostname for your arena.
3.) Save the file and restart Windows.
B.) MacOS
1.) Launch the Terminal application and type "sudo nano /etc/hosts".
2.) Modify the file by adding a line that contains the mapping between the server's IP address and its name.
An example of this would be the following IP address and hostname as shown below:
"190.160.1.54 ks-be-rixensart.arena.keemotion.com"
Note: Contact synergy-productioncontrol@sportradar.com to get your IP address and hostname for your arena.
3.) Save the file (CTRL-X, Y) and relaunch MacOS.
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