Game Setup: FreshChat Live Messenger

Freshchat Live Messenger is an instant messaging platform that allows real-time communication between supervisors and scouts. Connection to the Sportsdata office must be maintained throughout the match coverage, and for this reason, FreshChat has been integrated into the Stats App.

Connecting to FreshChat

Scouts can connect to FreshChat during the Game and Team setup, or on the Game Screen. To start the chat, you must first click on the chat icon at the bottom right of the application. Then write an initial greeting into the message box and wait for the connection. 

Note: You can choose to allow push notifications for additional new message notifications but this is not required.

Communicating with Supervisors 

The match supervisor monitors your entries throughout the match to assist you in case of serious issues. In general, they are not entering events on your behalf unless they clearly state otherwise.

If the Supervisor writes to you while your chat window is minimized, the message will pop up near the bottom right of the screen. You may respond by typing in the reply box without maximizing the chat window but the chat window will maximize after you press enter to send the message.

You can send the Supervisor attachments via the paperclip icon next to the message box. This can be useful if you must send them a screenshot of your application or an official lineup sheet.